Help when you need it
From always-on infrastructure monitoring to hands-on build help and enterprise SLAs.
Service-Down Support
All our services run in the award-winning Hetzner data centres — Germany's biggest host, with 99.99% uptime (see the status page).
Some services use AWS, Google Cloud or Microsoft Azure — you'll see the relevant logo in your control panel. In the rare event a server goes down, a 24/7 team is already on it and your service will be back shortly.
No-Code / Low-Code Development
Hands-on help building with your services, from ServiceHost developers.
| Amount of work | Hourly rate |
|---|---|
| Up to 2 hours | €50 – €80 / hr |
| 3 – 20 hours | €40 – €60 / hr |
| 20 – 100 hours | €35 – €50 / hr |
| More than 100 hours | from €30 / hr |
Premium Support
Building business-critical solutions with non-programmers and need a quick response when something breaks? For €80 / month you get premium support with a maximum 2-hour response time (SLO).
Platinum Support
Platinum gives you near-real-time help — essential for enterprise solutions and scaling businesses. €750 / month.